Studio Management

• Multi-tenant architecture with full data isolation between studios
• Custom subdomains and bespoke branded domains
• Studio-specific theming, colours, fonts, hero imagery and logos
• Hero logo size controls and separate header/hero logo support
• Custom button colour palette
• Public-facing studio website built in
• Studio map with custom markers and live coordinates
• SEO-optimised pages with auto-generated metadata, Open Graph and Twitter cards
• Auto SEO updater keeps studio listings fresh
• Custom homepage section for promotions or announcements
• Configurable booking policy, privacy policy, terms of service and BNPL terms pages
• Custom additional pages for studio-specific content
• Studio location, postcode, contact details and opening hours
• Master admin portal for platform owners to provision and oversee studios
• Ten professionally designed website templates with live theme, colour and advanced design controls
• Shared hosting with custom-domain routing and automated studio activation

Team Management

• Role-based access for Studio Managers, Artists, Piercers, Reception and Clients
• Multi-role support so one person can be both Artist and Piercer
• Apprentice mark with a live "Tattoos Completed" counter on the apprentice dashboard
• Manager-controlled apprentice count adjustments for prior work
• Email-based team member invitations
• Bulk team member onboarding
• Display order and visibility toggles for public team listings
• Reception role with granular permission controls
• Self-visibility toggle so staff can hide themselves from public listings
• Hidden-by-default new team members
• Profile management with display names and bios
• AI-assisted artist bio generation
• Portfolio galleries with multi-image support
• Per-role public profiles for artists and piercers
• POS PIN system for shared till access
• WebAuthn / passkey authentication
• Social login support
• Staff document storage and DBS / certification tracking
• Configurable non-tattoo services with dedicated team dashboards and booking pages

Contracts & Compliance

• Digital self-employed contract templates for Artist, Piercer and Apprentice
• Master and studio-level contract templates with mandatory legal clauses
• Studio-specific contract customisation and placeholder auto-population
• Two-party digital signature workflow
• PDF contract generation
• Contract status tracking (draft, sent, signed, superseded, terminated)
• Contract history, audit log and automatic superseding
• Review period reminders and renewal alerts
• Contract comments and revision conversations
• Automatic access control linkage on termination
• Flexible payment structures (chair rent, percentage, hourly, fixed, mixed)
• Insurance, client ownership, notice period and conduct clauses

Client Management

• Comprehensive client records and search
• Detailed medical history forms with reviewable alerts
• Identity verification and 18+ age verification (with prior-studio carry-forward)
• Client document storage (consent, ID, aftercare)
• Multi-tenant client isolation
• Client deals and loyalty system
• Client referral codes with auto-generation
• Referral points tracking and redemption
• Client portal with bookings, enquiries, gift cards, forms and details
• Client medical history viewer for staff
• Notification preferences with email digest frequency

Enquiries & Bookings

• Public-facing enquiry forms with image uploads
• Walk-in announcement banner with custom icons and copy
• Walk-in subscriber notifications
• Enquiry allocation system with state tracking (unallocated, allocated, accepted, direct)
• Direct-to-artist and direct-to-piercer enquiry routing
• Enquiry messaging system tied to each lead
• Internal staff notes on enquiries
• Activity log for every enquiry with timestamps
• Image gallery and reference image management on enquiries
• Cover-up and gap-fill image slots
• Budget min/max capture
• Touch-up booking flow with completion tracking
• Quote engine with min/max amounts, status tracking and acceptance flow
• Quote notes and dynamic style tiers
• Hourly rate, day rate and per-rate activation flags
• Custom hours configuration
• Adaptive booking slots driven by working patterns
• Calendar with week/day/month views
• Fullscreen calendar and fullscreen enquiries views
• Studio-wide and per-artist calendars
• Appointment suggestions with deposit tracking and decline reasons
• Manual deposit tracking with payment timeframes
• Pre-authorisation release support
• Automatic enquiry creation for calendar appointments
• Enquiry cancellation system with reasons
• Booking confirmation tokens for public confirmation links
• Cancellation and no-show fee automation
• Appointment reminders (48-hour) with cron scheduling
• Session-complete and needs-more-work statuses
• Shared booth booking protection with configurable changeover buffers
• Private artist notes linked to enquiries and appointments
• Finished-work photo uploads linked to the client, appointment and artist portfolio

Payments & Finance

• Stripe Connect with embedded onboarding
• Platform-collects-first reconciliation model
• Manager-controlled payouts with mixed-method support
• Automated Stripe transfers and payout history
• BNPL (buy now, pay later) payment options
• Hybrid payment system (online, card reader, cash, bank transfer, gift card)
• Stripe Terminal card reader integration with discovery and management
• POS module with checkout, refunds, transaction history and category-aware commission logic
• POS gift card sales and redemption
• Misc. POS sales and product checkout
• Reconciliation manager with periods and unreconciled summaries
• Manually paid payout support
• Studio fund transfers
• Pre-authorisation, partial payments and outstanding balance tracking
• Final payment method tracking on appointments
• Bank account verification and bank details management
• Subscription billing with two-tier plans, complimentary access and enforcement
• Subscription payment monitoring and dunning
• Platform billing portal sessions
• Cancellation and no-show fee processing
• Tip handling and split tips
• Refund processing with balance adjustments
• Earnings dashboard for artists and piercers

E-Commerce

• Studio shop with products, variations and staff assignments
• Product import wizard with intelligent CSV mapping
• Stock control with low-stock alerts and toggles
• Stock check workflow with manager-only "received" actions
• Real-time stock level notifications
• Demo store products
• Store orders and order fulfilment
• Public-facing shop pages
• Gift card system: purchase, redeem, balance, payment methods
• Gift card management dashboard
• Aftercare product deals and promotions

Consent & Aftercare

• Digital consent forms with versioning and PDF generation
• Master consent form templates and studio-level customisation
• Role-filtered consent forms (tattoo vs piercing)
• Anonymous and authenticated consent submission
• Storage policies for completed consent forms
• Aftercare templates with role filtering
• Piercing-specific aftercare templates
• Default templates auto-applied to new studios
• Sendable aftercare via integrated messaging
• Consent and aftercare tracking on each appointment
• Activity tracking for consent, aftercare and payment events
• Tamper-evident signed consent snapshots with signature invalidation when answers are edited
• Optional client media consent for finished-work photography and sharing

Messaging & Notifications

• Unified messaging system across enquiries and direct conversations
• Auto-response messaging configuration
• Conversation participants with realtime updates
• Internal vs client-facing message flags
• Aftercare and consent messages sent through chat
• Notification bell with claim-pending and dedup logic
• Push notifications via push subscriptions
• Email queue with cron-driven sending
• Custom email sender (white-labelled per studio)
• Email digest frequency preferences
• Comprehensive email templates: enquiry, quote, appointment, completion, cancellation, reminder, ink expiry, contract, policy, stock, review, invitation, guest, aftercare
• Walk-in subscriber broadcasts
• Apple secret renewal reminder
• Realtime updates across enquiries, messages, conversations, studio members, stock, policies and notifications

Health & Safety

• First aid kit management and stock checks
• First aid administered logging
• Incident reporting workflow
• Fire equipment management
• Electrical equipment management
• Stock check reminders and notifications
• Health & safety viewer for staff
• Studio document management with insurance, local authority and waste sections
• Public local authority registration page

Policies & Documents

• Policy management with version increments
• Policy notifications and signature tracking
• Studio documents bucket with public access
• Insurance section, local authority section and waste management section
• Pre-appointment templates (master, studio and artist level)
• Custom pre-appointment instructions per artist

Ink Tracking

• Comprehensive artist ink log
• Master ink database auto-populated from artist logs
• Ink expiry notifications and email alerts
• Spare ink flagging and opened-date tracking
• Tattoo ink tracking linked to enquiries and appointments
• Ink import via spreadsheet with OCR-assisted detail extraction
• Ink palette modal for fast lookup
• Ink details auto-extracted from photos via AI OCR

Piercing-Specific Features

• Dedicated piercer dashboards and profile pages
• Piercing specialism management with display order
• Piercing pricing system with public view
• Minimum age enforcement on piercing services
• Piercer online booking settings
• Piercing pre-appointment templates
• Toggleable Piercers menu

Reviews & Reputation

• Internal client review system with token-based links
• External review aggregation (Google, Fresha)
• Review sources with totals and stats
• AI-assisted review response generation
• Review crosspost tracking
• Display reviews toggle on public pages
• Auto-sync reviews on a schedule
• Review settings and moderation

Marketing & Social

• Facebook and Instagram unified connection
• Social media post composer with default content
• Auto-refresh of Facebook tokens
• Cross-posting to social channels
• Default media URL for studios
• Partner offers component
• Walk-in announcement banner with icon selection
• Hero CTA button URL configuration
• SEO meta and OG image management
• Sitemap-friendly slugs and routing
• Optional Facebook and Instagram inbox and publishing add-on with studio or team-member activation

AI & Automation

• Aura AI assistant for staff productivity
• AI-generated artist bios
• AI review response generation
• AI ink-detail extraction (OCR)
• AI-assisted product import mapping
• AI-assisted CSV import mapping
• Cron jobs for reminders, payouts, monitoring, digest, and notifications
• Auto-add new users to studio members
• Auto-process email queue
• Auto-create enquiries for calendar appointments
• Auto-update SEO metadata
• Aura conversational enquiry assistant with studio-controlled guidance and human decision boundaries

Flash Days & Events

• Flash day management with design pre-selection
• Flash day client booking
• Flash day panel and dedicated public pages
• Allocation rules for flash day enquiries
• Promote and manage convention appearances, flash days, charity events and other studio events.

Guest Artists

• Guest artist invitations with social media fields
• Preferred contact method per guest
• Guest completion notifications and emails
• Guest artist dedicated profile cards and pages
• Manager and reception RLS support for guests

Waitlist

• Waitlist management with staff allocation
• Join waitlist modal for clients
• Waitlist trigger using staff IDs

Imports & Migration

• Staged import system for clients, appointments, products and inks
• Intelligent CSV mapping
• Data migration wizard
• Demo data and demo banners with view-as mode
• Backfill scripts for legacy studios

Security & Reliability

• Row Level Security on every table with studio isolation
• Studio member helper functions and security-definer guards
• Anonymous and master admin policy bypass with strict checks
• Rate-limited public endpoints
• Vault-based secret storage for Stripe and platform keys
• Cascading deletes correctly configured
• Auth provider tracking
• Comprehensive RLS recursion fixes for performance
• PWA cache prevention and service worker
• Update notification banner
• Error boundary throughout the app
• Diagnostic and self-healing migrations baked in
• MFA-protected master administration with audited support impersonation

Mobile & PWA

• Installable PWA with manifest and offline caching strategy
• Mobile-first responsive design
• Push notifications on mobile and desktop
• Barcode scanner support for stock and POS
• POS-friendly UI for tablets
• Home-screen app badge for outstanding notifications on supported devices

Built for British Studios

• British English throughout
• £ pricing as default
• UK address and postcode support
• Local authority registration page
• GDPR-aware data handling